EZPOPbeauty

FAQ

Product

All of our lashes are made from high-quality PBT (synthetic material also called silk or cashmere). This material allows lashes to retain their curl over extended periods of time while also featuring a soft and smooth texture.

Yes! We exclusively use a synthetic material called PBT. No animal products or substances are involved in the manufacturing process.

We use the international standard for curls. If you are unsure, we advise placing a sample order first to ensure it matches your specific needs.

Our products are 100% safe. However, we strongly advise following proper guidelines and ensure that extensions are applied by a licensed professional.

Wholesale & Private

For wholesale pricing and Private Label (custom packaging), the MOQ is 100 trays per order. This limit does not apply to regular retail purchases on our website.

Yes, we offer competitive pricing for large orders. Please contact us with your monthly volume and company details to receive a customized quote.

You can buy directly through our online store. For manual or bulk orders, feel free to contact us via email or WhatsApp.

Absolutely! We highly recommend trying our samples to experience the quality firsthand before committing to a bulk order.

  • Sample Options: You can purchase individual trays or a curated sample kit featuring our best-selling curls and lengths.

  • Special Offer: To support your business, the cost of your sample order (excluding shipping) will be 100% credited back to your first wholesale order over 100 trays.

Yes, we love helping new brands grow! We offer complimentary basic design services for our Private Label clients.

  • If you have a logo: Our design team will create a free digital mockup of your customized packaging (boxes or lash cards) for your approval.

  • If you don’t have a logo yet: We can provide minimalist and high-end design templates tailored to the US beauty market. We’ll work with you to ensure your brand looks professional and stands out on platforms like TikTok and Shein.

Shipping & Payment

  • Express shipping takes within 7 working days. We process orders within 3 working days.

  • Free Shipping: We provide worldwide free express shipping for orders over USD $99.

We have a 30-day refund policy for delayed or lost orders. Please reach out to our customer service for a refund or reshipment.

This depends on your country’s import rules. Please consult your local department of commerce for specific details.

We prioritize your payment security. We currently accept PayPal, and all major Credit Cards (Visa, Mastercard, American Express), Alipay, Wechatpay. For large wholesale orders, we also support Bank Wire Transfers (T/T). Your transaction is 100% encrypted and secure.

COULDN’T FIND YOUR ANSWER?

We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly. Our team is eager to assist you.



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